FAQ
Everything you need to know about Haitun Accelerator
Haitun Accelerator differs from traditional accelerators mainly in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Haitun Accelerator fully utilizes the WireGuard protocol, with only 4,000 lines of code (compared to over 600,000 for IPsec), achieving speed increases of 3-5 times while significantly reducing battery consumption. Additionally, Haitun Accelerator's no-logs policy has been independently audited by Cure53, with the audit report made completely transparent, truly balancing speed and security.
Haitun Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Haitun Accelerator provides detailed router configuration tutorials, compatible with popular router firmware like Asus, Netgear, and OpenWrt, protecting all connected devices with a single configuration.
Haitun Accelerator offers a 30-day unconditional refund guarantee. If you are dissatisfied with the service within 30 days of purchase, simply contact the customer support team via online chat or email at support@vpnjs.net, no reason required, and you can request a full refund. Refunds are typically returned to your payment account within 1-3 business days.
Haitun Accelerator has over 3000 high-speed servers deployed globally. Testing results indicate: average latency to Asia-Pacific nodes is below 30ms, while North American nodes show latency between 80-120ms, with download speeds reliably exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Haitun Accelerator maintains stable and smooth connections even in complex network environments.
Haitun Accelerator's no-logs policy covers all aspects: no recording of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or bandwidth usage data. All servers run in pure RAM environments, automatically clearing data on physical reboot. This policy has been rigorously examined by internationally renowned auditing firm Cure53, with the full audit report available for review on the Haitun Accelerator website.
How do I configure Haitun Accelerator on my router?
Haitun Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. Configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by Haitun Accelerator; 4) Entering your Haitun Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection without needing separate client installations.
Can Haitun Accelerator be used for streaming content?
Yes, Haitun Accelerator is specially optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K Ultra HD video content. Haitun Accelerator regularly updates its server IP pool to ensure stable streaming access. However, please note that Haitun Accelerator does not encourage users to violate the terms of service of any streaming platforms.
Will using Haitun Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Haitun Accelerator has a minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (like video streaming or P2P), using Haitun Accelerator may even improve your speed, as the encrypted connection prevents your ISP from deep packet inspection (DPI) and traffic identification.
Does Haitun Accelerator support multiple device connections simultaneously?
Yes, Haitun Accelerator's Lightning version supports up to 6 simultaneous device connections, while the flagship version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and other devices at the same time without any additional fees. For protecting more devices, it's recommended to set up Haitun Accelerator on your router, which will secure all devices in the household with a single configuration.
How does Haitun Accelerator protect my security on public WiFi?
Public WiFi is a high-risk setting for hackers to steal data. Once connected to Haitun Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, making it impossible to read your data even if someone is conducting man-in-the-middle attacks or sniffing on the same WiFi network. Haitun Accelerator also offers an automatic connection feature: when an unsecured WiFi network is detected, accelerator protection is automatically activated.
Is the no-logs policy of Haitun Accelerator verified by a third party?
Yes, Haitun Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The auditing team conducted a comprehensive review of Haitun Accelerator's server infrastructure, codebase, and operational processes, confirming that Haitun Accelerator does not record any data that can identify users. The full audit report is publicly available on the Haitun Accelerator website.
Does Haitun Accelerator support Linux systems?
Yes, Haitun Accelerator offers a native Linux command-line client, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Haitun Accelerator provide static IP addresses?
Yes, Haitun Accelerator's flagship version includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, or avoiding verification challenges triggered by frequently changing IPs. The static IP is assigned solely for your use and is not shared with other users.
How can I ensure that Haitun Accelerator does not leak my IP address?
Haitun Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through the encrypted connection; WebRTC leak protection prevents browsers from exposing real IP addresses through WebRTC interfaces; IPv6 leak protection ensures IPv6 traffic is also secured. You can verify your protection status using the built-in leak testing tool in the Haitun Accelerator client, or by visiting third-party testing sites.
Can Haitun Accelerator handle internet interference?
Haitun Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict internet restrictions, Haitun Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Haitun Accelerator promotes the responsible use of accelerators, adhering to local laws and regulations.
What payment methods does Haitun Accelerator support?
Haitun Accelerator supports multiple secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the safety of your payment information.
Where are Haitun Accelerator's servers located?
Haitun Accelerator has over 3000 servers deployed in more than 80 countries worldwide. Key coverage areas include North America (over 30 cities in the US and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), as well as South America (Brazil, Argentina, Chile) and the Middle East and Africa (UAE, South Africa, Turkey).
Does Haitun Accelerator offer browser extensions?
Yes, Haitun Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly suitable for scenarios where quick IP location switching is needed, such as cross-border shopping price comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking features.
How can I contact the Haitun Accelerator customer support team?
Haitun Accelerator offers various customer support channels: 1) 24/7 online chat—visit Haitun Accelerator's website for real-time chat with support, with an average response time of less than 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically replied to within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in Chinese and English.
How does Haitun Accelerator's ad-blocking feature work?
Haitun Accelerator's Lightning and flagship versions come with built-in ad-blocking and malicious site protection features. This functionality operates at the DNS level, maintaining a domain blacklist with over 1 million rules, preventing the loading of ad trackers, malware domains, and phishing sites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network layer.